Privacy Policy

We collect information you provide directly to us and information generated through your use of our platform.

Personal Information: When you create an account, we collect your name, email address, phone number, and username. If you participate in paid tournaments, we may collect billing information processed securely through our payment partners.

Usage Data: We automatically collect information about how you interact with CryptoArena, including trading activity, tournament participation, pages visited, time spent on the platform, device information, IP address, browser type, and operating system.

Communications: If you contact our support team, we retain records of those communications to help resolve issues and improve our service.

We use the information we collect to:

• Provide, maintain, and improve our platform and services • Process tournament registrations and payments • Send you transactional emails (account confirmations, password resets, payment receipts) • Send promotional communications (you may opt out at any time) • Monitor and analyze usage patterns to enhance user experience • Detect, investigate, and prevent fraudulent transactions and abuse • Comply with legal obligations and enforce our Terms of Service • Respond to your comments, questions, and support requests

Your data is stored on secure servers provided by Supabase, which maintains SOC 2 Type II compliance and uses industry-standard encryption (AES-256 at rest, TLS 1.2+ in transit).

We retain your account data for as long as your account is active. If you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law (e.g., financial transaction records may be retained for up to 7 years).

While we implement robust security measures, no system is completely secure. We encourage you to use a strong, unique password and enable two-factor authentication where available.

We use cookies and similar tracking technologies to:

• Keep you logged in across sessions (authentication cookies) • Remember your preferences and settings • Analyze platform usage through analytics tools • Improve performance and personalize your experience

Types of cookies we use: - Essential cookies: Required for the platform to function. Cannot be disabled. - Analytics cookies: Help us understand how users interact with our platform (e.g., Google Analytics). - Preference cookies: Remember your settings and choices.

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

We share data with trusted third-party service providers who assist in operating our platform:

• Supabase — Database hosting and authentication • PayU / Payment Gateways — Payment processing (they do not store your full card details on our servers) • Twilio — SMS notifications and OTP verification • Google Analytics — Usage analytics (anonymized)

These providers are contractually obligated to protect your data and may only use it to provide services to us. We do not sell your personal information to third parties.

We may disclose your information if required by law, court order, or government authority, or to protect the rights, property, or safety of CryptoArena, our users, or the public.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you • Correction: Request correction of inaccurate or incomplete data • Deletion: Request deletion of your personal data ("right to be forgotten") • Portability: Request your data in a machine-readable format • Objection: Object to certain types of data processing • Withdrawal of Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at support@cryptoarena.com. We will respond within 30 days.

CryptoArena is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such information promptly.

If you believe a minor has created an account on our platform, please contact us at support@cryptoarena.com.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our platform at least 14 days before the changes take effect.

Your continued use of CryptoArena after the effective date of the updated policy constitutes your acceptance of the changes.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@cryptoarena.com Support Center: cryptoarena.com/support

We are committed to resolving privacy concerns promptly and transparently.